Alibaba Cloud Compliance & SLA

Certifications

• C5 — Government Certified
• CSA STAR — Security Certified
  Gold level
• FedRAMP — Government Not Certified
• GDPR — Privacy Certified
• HIPAA — Healthcare Not Certified
• ISO 27001 — Security Certified
• ISO 27017 — Security Certified
• ISO 27018 — Privacy Certified
• ISO 9001 — Quality Not Certified
• PCI DSS — Finance Certified
  Level 1 Service Provider
• SOC 1 Type II — Finance Certified
• SOC 2 Type II — Security Certified
• SOC 3 — Security Certified

SLA Guarantees

• Compute: 99.950% View SLA
• Database: 99.950% View SLA
• Networking: 99.950% View SLA
• Storage: 99.990% View SLA